Aqua Academy Terms & Conditions

CELTIC LEISURE (CL) AQUA ACADEMY TERMS AND CONDITIONS

MONTHLY DIRECT DEBIT – The First Membership instalment must be paid in advance using Cash or a Credit/Debit Card.

 GENERAL CONDITIONS OF MEMBERSHIP

1. Membership fees are non-refundable.
2. Membership does not include the use of a locker.
3. Membership cards are issued on request to all current members and must be used to gain entry every time a visit is made. Entry may be refused without a valid membership card.
4. Membership cards are not transferable and any use other than by the member will result in cancellation of that membership with no refund available.
5. CL reserves the right to refuse any application for membership or withdraw any membership in the event of failure to comply with membership conditions and centre regulations. When you sign and submit this form to CL, this does not mean CL has accepted your request for membership. Acceptance of your membership request will take place as described in clause 6 below.  If CL is unable to supply you with the services, CL will inform you of this in writing and CL will not process your membership request.
6. All memberships are a legally binding contract between the applicant and CL and represent a commitment to pay all monthly membership fees. These terms will become binding on you and CL when CL issues you with a written acceptance of your request for membership, at which point a contract will come into existence between you and CL.
7. When joining Celtic Leisure, you have a 14 day cooling off period. During this time, you can cancel and receive a full refund of any unused portion of your payment.
8. After a period of one month you may cancel your membership at any time. Cancellation must be in writing or you can email your request to [email protected]. Cancellation of membership must be sent to your Bank/Building Society. Verbal communications are not accepted.
9. CL is not liable to refund any monies should the receipt of cancellation/amendment not be received by CL and/or Bank/Building Society. CL will provide a receipt of acknowledgement which must be received before membership is cancelled.
10. CL reserves the right to review monthly membership fees at its discretion and direct debit payments may be amended accordingly. The member will be given 10 days notice of any proposed increase.
11. The Dolphins membership programme and members benefits may be varied from time to time and may vary during special events and functions.
12. CL reserves the right to vary membership products. Conditions and admissions are subject to compliance with the Leisure Centre and membership rules.
13. CL may revise terms from time to time in the following circumstances; changes in how CL accepts payments from you and changes in relevant laws and regulatory requirements.
14. If you lose your card, please ring 08000 43 43 43 to cancel your card. A replacement card will be issued and an administration charge may be applied.
15. Cancellation of any membership by either party will result in Pay & Play centre membership needing to be applied for, should you wish to continue using the facilities on a Pay & Play basis.
16. Outstanding account arrears will be payable before the reinstatement of any membership scheme run by CL.
17. Discount levels are discretionary and may vary from time to time, particularly if HMRC regulations are reviewed.
18. Once CL has begun to provide services to you, CL may cancel the contract for services at any time by providing you with at least 10 calendar days notice in writing. If you have made any payment in advance for services which have not been provided to you, CL will refund these amounts to you.

SUSPENSION OF MEMBERSHIP

In exceptional circumstances, you can ask to suspend your membership – the decision will be at the discretion of CL. All applications must be put in writing accompanied with proof of reasons (i.e. Doctor’s Note) to the Customer Services Department, Aberavon Leisure and Fitness Centre, Princess Margaret Way, Port Talbot.  SA12 6QW or e-mail us at [email protected].

CENTRE RULES

All centre rules must be adhered to at all times, failure to do so will result in your membership being cancelled.

OUR LIABILITY TO YOU

1. CL cannot be held responsible for Facilities not being available, to a material extent, for a continuous period of two weeks through circumstances beyond its control. If any Facilities are unavailable for a continuous period of more than two weeks members shall be entitled to a pro-rata refund of their membership fees in respect of the period of unavailability in excess of the initial two weeks and the nature of the Facilities which are unavailable.
2. Members warrant and represent that they are capable of engaging in a routine of exercise or activity provided by any programme which they follow, or class/course which they attend, and that such exercise would not be detrimental to their health, safety, comfort and physical condition. Members may not exercise while either injured or under medication prescribed by their doctor without first obtaining the prior approval of such doctor.
3. CL will compensate you for any loss or damage you may suffer if it fails to carry out its obligations under this agreement or to a reasonable standard or breaches any duties imposed on it by law (including if CL causes the death or personal injury to you by negligence) unless that failure is attributable to:

(i) Your own fault.
(ii) A third party unconnected with CL’s provision of the Facilities under this agreement; or
(iii) Events which neither CL nor its suppliers could have foreseen or forestalled even if it had taken all reasonable care.

 OTHER IMPORTANT TERMS

1)   The (Parent/Guardian) of the applicant will be responsible for monitoring his/her physical condition throughout the exercise or activity programme and that should any unusual symptom/s occur he/she must immediately refrain from any further participation in the exercise programme until otherwise instructed and inform the Instructor or other member of CL Staff of the nature of the symptom/s experienced.

2)      The applicant (Parent/Guardian) warrants that all such questions as the applicant may have regarding the exercise or activity programme have been answered to his/her satisfaction and that the applicant has read this agreement in its entirety, understand it’s contents completely, has taken all such independent advice on it as he/she wishes and accepts all of the terms and conditions in it.

3)      The applicant (Parent/Guardian) will comply with the rules relating to the use of the facilities. This will include the cancellation, either in person or by telephone, of all class bookings that the member is unable to attend by providing CL with a reasonable cancellation notice period before the class or activity.

4)      Failure to comply with any Centre rules relating to the use of the facilities and activities within the reasonable direction of CL or any of their employees in connection with such or otherwise behaved in such manner that it was, in the opinion of CL, acting reasonably, inappropriate for them to continue to utilise facilities and activities that there will be no refund of any fee or charge in that situation.

5)      CL reserves the right to suspend membership for a period of time without refund. All activities are ‘Subject to availability’.

6)      This contract is between you and CL. No other person shall have any rights to enforce any of its term.

7)      If CL fails to insist that you perform any of your obligations under these terms, or if CL does not enforce its rights against you, or if CL delays in doing so, that will not mean that CL has waived its rights against you and will not mean that you do not have to comply with those obligations. If CL does waive a default by you, CL will only do so in writing and that will not mean that CL will automatically waive any later default by you.

8)      Each of the paragraphs of these terms operates separately.  If any Court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

9)      CL may transfer the personal data which we hold on you and all or our other rights and obligations under these terms to Neath Port Talbot County Borough Council (or any other person within the EU at the Council’s request). CL or the new organisation will always notify you in writing if this has happened

10)   These terms are governed by English Law. You and CL both agree to submit to the non-exclusive jurisdiction of the English Courts.

11)   If you have children under the age of eight, you’re required to remain in the centre for the duration of the swimming lesson.

12)   Payment for lessons must be made in full at the time of booking to guarantee a place.

13)   Behaviour and Conduct

• Teachers reserve the right to remove any child who persistently disrupts the class.
• Repeated removals may result in withdrawal from the course.

14)   Full appropriate swimwear is required; no jewellery is permitted.

15)   All belongings are to be placed in the lockers provided.

16)   Changing is only permitted in the changing areas provided.

17)   Children should not occupy the poolside for more than 10 minutes before the lesson. Parents/Guardians can accompany their children onto poolside however, they may view their children’s lesson from the spectators’ gallery. Children must be collected promptly at the end of each session.

18)   Parents/Guardians must inform the swim Academy team of any medical conditions at the time of enrolment.

19)   During the enrollment process, children are allocated their places on a first come, first serve basis.

20)   Please be aware that participants are assessed continuously and are not guaranteed to achieve an award or move up a level. Progression occurs once the STA’s set criteria is met.

21)  CL Dolphins Aqua Academy operates on a 50-week programme. If any lessons are cancelled outside of the two-week Christmas break, the cost of the missed session will be reimbursed as a credit on your next direct debit payment. We will notify you promptly if a session is cancelled.

22)   To ensure the health and safety of all participants and staff:

• Swimmers must not attend lessons if they are unwell, particularly with symptoms such as fever, vomiting, diarrhoea, contagious infections (e.g. conjunctivitis, impetigo, chickenpox, Hand Foot and Mouth), or respiratory illnesses.
• In the case of sickness and diarrhoea, swimmers must be symptom-free for at least 48 hours before returning to lessons.
• If a swimmer is diagnosed with a medical condition that may affect participation, we ask that parents/guardians inform us and seek medical clearance where appropriate.
• Missed lessons due to illness are not automatically refunded. However, in cases of extended absence (e.g. more than two consecutive weeks), we may offer a credit at our discretion upon receipt of a doctor’s note.
  

DATA PROTECTION

CL will use the personal information you provide to us to: (a) provide the services; (b) process your payment for such services; and (c) inform you about some of the products and services that CL provide. You may stop receiving these at any time by contacting us or via your membership portal.

 HOW TO CONTACT CL AND COMPLAINTS

CL is a company registered in England and Wales.  Our company registration number is 9519616 and our registered office address is at Aberavon Leisure and Fitness Centre, Princess Margaret Way, Port Talbot, SA12 6QW.  Our registered VAT number is 801369744.  You may contact us by telephoning our Customer Service Team on 08000 43 43 43 or by emailing us at [email protected] If you have any questions or if you have any complaints, please do not hesitate to contact us.