Leisure

Preparations are underway for Phase 1 of our reopening…

As the Welsh Government progresses the partial lifting of the ‘lockdown’, we want to share with you our plans and procedures on reopening our facilities – safely and securely.

We’ll give you more detail in due course – but for now, here’s a flavour of what’s happening as we move forward together…

We are working hard behind the scenes implementing all the policies and measures which are necessary to make you feel comfortable and safe when you return.

We can hardly wait to welcome you back (the exact date at this stage still unknown but as soon as we know we will let you know!).

We hope to have some activities on offer at our centres as soon as the Welsh Government allows and we have implemented safe working practices for customer and staff.  This is Phase 1 of our reopening and it is unlikely that all activities will be available straight away. The ‘what and when’ detail will follow as soon as guidelines allow.

Things will look a little different, so here’s a sneak peek of how we are making it easier for you to maintain your social distance and exercise safely in Celtic Leisure centres:

ALL activities MUST be pre-booked and prepaid before you set off for the centre

  • Social Distancing means no ‘walk-ups’. This is a new important safety measure – please do not turn up without a booking
  • We need to restrict customer flow in each activity area to ensure social distancing and to ensure that you can have an allocated session so all sessions (gym, fitness classes and swim) must be pre-booked
  • You can pre-book your space in the gym, group exercise class, pool, badminton etc online or via the Celtic Leisure app 
    • download for FREE on Google Play or App Store – search for Celtic Leisure
  • You must bring relevant proof of your booking to gain entry – and you will need to turn up on time (but not early!).
  • The pools will have fewer but ‘double’ lanes. Swimmers will need to be respectful of other users right to social distancing.
  • We need to ensure a fair allocation of time for each customer so all sessions will be limited to one hour. The one hour slot will include the allowance for safe arrival, movement through the centre, changing and leaving the premises.
  • You will not be allowed to move from one activity to another activity.
  • No changing rooms or showers will be available except for swimmers.

Cleanliness and Hygiene are everyone’s responsibility

  • We will have an enhanced cleaning regime
  • There will be hand sanitising stations located around your centre for you to use as needed. We ask you to use these before and after you use the fitness equipment.
  • No need to bring a towel for the gym, recycled paper towels will be available
  • Protect yourself and those around you by following social distancing rules
  • For ‘fitness’ activities please come dressed to train. Our dryside changing rooms and showers will not be available to support social distancing.
  • Our water fountains will not be available during phase 1. Please bring a drink with you when training.
  • To protect everyone we are going to be cashless so contactless only payments please or book and pay online.

Training Together & Social Distancing 

  • Gym equipment will be spaced out and different areas of the centre may be used to give everybody more space (eg: a meeting room could be used as a stretch zone)
  • We’ll reduce the capacity of group exercise classes where necessary, so you have more personal space between you and others
  • Where outside facilities exist at your centre, some of our classes may be outside in the fresh air
  • Reminder – All activities will be pre-booked only. Customers that turn up without pre-booking will not be allowed to utilise the centres.
  • We’ll reduce the numbers of swimmers in our pools so you can maintain your distance

 What’s happening with memberships and children’s swimming lessons?

There is no need to contact us, we’ll be in touch with members via email before we reopen. But to anticipate a few customer questions now:

  • We have automatically frozen all membership and lesson payments so you do not have to pay while the facility is closed
  • Annual memberships will be extended by the number of months the membership has been frozen
  • When your centre is due to open, we will give you notice as to when we will restart your payments, you will be then able to book your activity
  • When swimming lessons are due to start back we will give you notice as to when we will restart payments.
  • If you are not ready to restart your membership yet then there is no need to cancel we will be extending the option to continue to keep your membership frozen during phase 1 of our reopening.

We look forward to welcoming you back.

#GetUBack  

 

Culture

Preparations are underway for Phase 1 of our reopening…

As the Welsh Government progresses the partial lifting of the ‘lockdown’, we want to share with you our plans and procedures on reopening our facilities – safely and securely.

We’ll give you more detail in due course – but for now, here’s a flavour of what’s happening as we move forward together…

We are working hard behind the scenes implementing all the policies and measures which are necessary to make you feel comfortable and safe when you return.

We can hardly wait to welcome you back (the exact date at this stage still unknown but as soon as we know we will let you know!).

We hope to have our cinema programme on offer as soon as the Welsh Government allows and we have implemented safe working practices for customers and staff.  This is Phase 1 of our reopening and it is unlikely that a full theatre and cinema programme will be available straight away. The ‘what and when’ detail will follow updated advice from the Chief Medical Officer and the Welsh Government.

Things will look a little different, so here’s a sneak peek of how we are making it easier for you to maintain your social distance and enjoy attending the Gwyn Hall:

ALL movies MUST be pre-booked and prepaid before you set off for the cinema

  • Social Distancing means no ‘walk-ups’. This is a new important safety measure – please do not turn up without a booking your tickets
  • We need to restrict customer flow to ensure social distancing
  • When we reopen, you can pre-book your tickets online or ringing Gwyn Hall 
  • You must bring relevant proof of your purchase to gain entry – and you will need to turn up on time.

Cleanliness and Hygiene are everyone’s responsibility

  • We will have an enhanced cleaning regime
  • There will be hand sanitising stations located around the building for you to use as needed. We ask you to use these before and after the movie.
  • Protect yourself and those around you by following social distancing rules
  • To protect everyone we are going to be cashless so contactless only payments please or book and pay online

Watching Together & Social Distancing 

  • We’ll reduce the seating capacity where necessary, so you have more personal space between you and others.
  • One way systems will be in place to support social distancing when accessing and exiting the cinema screens and Gwyn Hall building

We look forward to welcoming you back.

#GetUBack  

 

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