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Coronavirus (COVID-19) Information for Members

A decision has been made to close all our leisure centres for the foreseeable future. The health and wellbeing of our customers and our staff is our main priority. Please be reassured that we will ensure no customers are put at financial detriment e.g. memberships will be frozen automatically, bookings / hires will be credited or amended etc.

We apologise for the inconvenience caused by this closure and thank you for bearing with us during this difficult and unprecedented time.

Please check for updates on our website (www.celticleisure.org), Facebook (Celtic Leisure), Twitter (@CelticLeisure) and Instagram (@celticleisure) pages and our new app (Search ‘Celtic Leisure’ in your App Store and Google Play). We will be using our app to push out key messages affecting our services during this time. Please make sure that you ‘Allow Notifications’ so that you don’t miss out on any updates from us.

Keeping our users and staff safe and healthy

Your Membership?

Updates to your membership

From 19 March 2020 all our leisure centres will close until further notice, we will continually update you on this.

* We would like to reassure our members that all our monthly direct debit will not be collected from the 1st April. Please do not cancel your direct debit directly with the bank.*

Learn to Swim lessons – Be assured that all Learn to Swim memberships will be frozen from the 1st April until further notice

What is Celtic Leisure doing?

We would like to reassure our members that all our monthly direct debit will not be collected from the 1st April. We will continue to review this situation.

Where hirers have not run sessions due to coronavirus we would support the following actions: if hirer has paid invoice we would credit their account for the cancelled session so to use for future bookings; if hirer has not yet paid, they could pay and be credited for future use or have a part-cancellation. A member of staff will be in touch with hirers affected to discuss these options.

We will continue to following advice and guidance from Public Health Wales and Neath Port Talbot Council and keep all our customers and staff updated of when the centres will re-open.
As you can imagine, we are receiving a large number of calls at the moment, so apologies if you are trying to get hold of us. If you would like to ask us a question or have any concerns please contact us

At Home Workouts?

We know that staying fit and active is our best way to build a strong immune system and stay healthy.

As we are currently closed right now in accordance with Government advice, our partners Les Mills & MOSSA have given us a free option to help keep you active and working out at home.

Les Mills Home Workout

MOSSA Home Workout
(As this requires you to sign up with card details MOSSA will send you an email after 55 days to remind you to cancel If you need any more information please contact us.)

Please let us know if you have any questions or any feedback about the workouts.

From the team at Celtic Leisure

Keeping you up-to-date?

Our leisure centres will be closed from Thursday 19 March until further notice and we will continue to monitor the situation and follow advice and guidance from Welsh Government and Public Health Wales.

We will be posting updates on our website (www.celticleisure.org), Facebook (Celtic Leisure), Twitter (@CelticLeisure) and Instagram (@celticleisure) pages and our new app (Search ‘Celtic Leisure’ in your App Store and Google Play). We will be using our app to push out key messages during this time. Please make sure that you ‘Allow Notifications’ so that you don’t miss out on any updates from us.

What can membners do to help?

This is an evolving situation and customers are asked to continue to visit and regularly check the following websites for the latest updates and guidance:

Neath Port Talbot Council

Public Health Wales – updated daily at 11am

NHSUK/coronavirus

Foreign and Commonwealth Office (FCO) website

GOV.UK website

The World Health Organization

We will update this webpage with any new information.

 

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