Booking and paying has changed
You will have to pre-book and pay in advance for your activity.
Whether you hold a membership with us or simply pay-as-you-go, we’re asking all our customers to pre-book and pay in advance.
This not only guarantees your space, but also protects our staff and you by reducing avoidable contact at our Receptions.
How to pre-book and pay in advance
|On our app||Online||Over the phone|
|Download our FREE Celtic Leisure app and sign in to your account.||Sign in to your Celtic Leisure account via our website.||Our phone lines are really busy, so it’s best to use our app or website if you can.|
When can I start pre-booking?
Gym and swim sessions are available from Monday 3rd August. Classes will be available to book online in due course.
How many activities can I pre-book?
You can pre-book as many activities as you like, but please ensure you arrive on time. If you’re attending sessions one after the other, you’ll be asked to leave the building in between, so we can deep clean our equipment and facilities and keep an eye on capacities.
What if I’m late?
Lateness, in most instances, will mean that you will NOT be able to take part in your activity. This is already the case for our fitness classes under our safe exercise policy and may also not be safe under the current guidelines. To avoid disappointment, please make sure you’re on time, arriving no more than 10 minutes before your session is due to start.
Do I still need to cancel if I can’t attend a pre-booked activity?
If you’re unable to attend, please cancel your session, as we’ll be closely monitoring capacities in our centres. You can cancel via our app or website or by calling the Customer Service Team. Be kind – give someone else the opportunity to make the most of that session space!