NEATH PORT TALBOT COUNCIL LEISURE SERVICES
MEMBERSHIP TERMS & CONDITIONS – Services delivered by Celtic Leisure as Agent for Neath Port Talbot Council
Direct Debit Scheme – The joining fee and first membership instalment must be paid in advance. Payments are collected by Celtic Leisure (CL) as Agent on behalf of Neath Port Talbot Council (the “Council”). Receipts are issued on behalf of the Council and show correct VAT treatment for each service.
Prepaid Scheme – For Annual subscriptions, 11 months are payable in advance; for six‑month subscriptions, 6 months [DS3] are payable in advance and for three-month memberships, 3 months are payable in advance. Accepted methods: Cash, Debit or Credit Card. Prices are set by the Council and administered by CL as Agent.
GENERAL CONDITIONS OF MEMBERSHIP
- Membership fees are non‑refundable except in accordance with the Council’s refund policy administered by CL as Agent*.
- Membership does not include the use of a locker unless stated otherwise.
- Membership cards are issued to current members, and a virtual membership card is also available through our mobile app. A valid physical or virtual membership card must be used at each visit, and entry may be refused without one..
- Membership cards are not transferable. Copies of membership cards are strictly prohibited and will not be accepted for entry. Any attempted misuse, including sharing a screenshot of a card with another person, may result in cancellation of membership without refund.
- Applications may be refused or memberships withdrawn in the event of non‑compliance with conditions or centre regulations. Submission of a form does not mean acceptance. CL will notify you of acceptance on behalf of the Council as described in clause 6. If services cannot be provided, you will be informed in writing and your request will not be processed.
- Contracting party. Your membership contract is with the Council. CL administers your membership as Agent. These terms become binding when CL issues written acceptance on behalf of the Council.
- Cooling‑off & cancellation. A 14‑day cooling‑off period applies. Within this period you may cancel and receive a refund of any unused portion on behalf of the Council. After three Direct Debit (DD) payments, you may cancel with no further notice. Aqua Club, Bowls, Over 60’s Swim Only and Active Teens memberships run for one month only.
Please email [email protected] or complete the online form
All cancellations must be received by the 26th of the calendar month . - CL is not liable to refund monies where a cancellation request is not received; acknowledgements are issued by CL and must be obtained before cancellation takes effect. Refunds are authorised under the Council’s policy.
- Pricing. The Council may review and change membership fees. DD amounts may increase accordingly with at least 10 days’ notice. If you disagree, you have 14 days to cancel from the date of notice without penalty via the online form.
- The fitness membership programme and member benefits may vary from time to time, including during special events.
- Membership products may be varied. Admission remains subject to centre and fitness rules.
- These terms may be revised due to changes in payment methods or relevant legal and regulatory requirements.
- Lost cards: call 08000 43 43 43 to cancel. Replacement cards may attract an administration fee.
- Pre‑paid scheme customers must complete at least a three‑month payment . Failing to do so may require payment of standard ‘Pay & Play’ Membership and Induction fees before further use.
- Cancellation of any membership by either party will require re‑application for Pay & Play access if you wish to continue using facilities on that basis.
- Any account arrears must be cleared before reinstatement of any membership scheme.
- Discount levels are discretionary and may vary, particularly if HMRC regulations are reviewed.
- Discounted DD members must show proof of eligibility on joining and every 12 months thereafter. Notification of change in circumstances must be made to [email protected]. Once services have begun, the Council (via CL as Agent) may cancel the contract by providing at least 10 calendar days’ notice in writing. Any advance payments for unprovided services will be refunded on behalf of the Council.
SUSPENSION OF MEMBERSHIP
In exceptional circumstances, you may request to suspend your membership. Decisions are made under the Council’s policy and administered by CL as Agent. Requests must be in writing with supporting documentation to: Membership Department, Aberavon Leisure & Fitness Centre, Princess Margaret Way, Port Talbot, SA12 6QW or email [email protected]
CENTRE RULES
All centre rules apply at all times; breach may result in cancellation of membership. Centre operations (including staffing, timetabling and facility access) are administered by CL on behalf of the Council.
OUR LIABILITY TO YOU
- Neither the Council nor CL is responsible for facility unavailability caused by events beyond reasonable control. Where facilities are unavailable for more than two continuous weeks, members are entitled to a pro‑rata refund under the Council’s policy, for the period beyond the initial two weeks and having regard to the nature of the unavailability.
- You confirm you are medically fit to exercise. You should not exercise while injured or under prescribed medication without prior approval from your doctor.
- The Council via CL acting as the agent will compensate you for loss or damage you suffer if it fails to carry out its obligations under this agreement or to a reasonable standard (including for death or personal injury caused by negligence), unless the failure is attributable to:
(i) your own fault;
(ii) a third party unconnected with the provision of services; or
(iii) events which neither the Council nor its suppliers could have foreseen or forestalled even with reasonable care.
CL’s responsibilities are limited to its role as Agent administering services on the Council’s behalf.
OTHER IMPORTANT TERMS
- You are responsible for monitoring your physical condition during any exercise programme and must stop immediately and notify staff if any unusual symptoms occur.
- You warrant that information provided in your Health and Fitness Questionnaire is complete and accurate and will update staff of any changes. Participation is at your own risk and you will not deviate from prescribed programmes other than to reduce intensity.
- You confirm your questions have been answered to your satisfaction and that you have read and accept these terms in full.
- You agree to comply with rules relating to the use of the fitness suite, swimming pool and other facilities, including cancelling any class bookings you cannot attend with reasonable notice.
- Failure to comply with rules or reasonable staff directions may result in suspension of access without refund.
- Membership may be suspended without refund. All activities are subject to availability.
- Contracting party. This contract is between you and the Council. No other person has rights to enforce these terms. CL acts as Agent and is not the contracting party
- If the Council does not enforce a right under these terms, that does not constitute a waiver. Any waiver will be in writing and will not apply to later defaults.
- Each clause operates separately. If any clause is unlawful, the remaining clauses remain in effect.
- The Council may direct CL to transfer operational responsibilities and personal data (where lawful) to the Council or another operator. You will be notified in writing if this happens.
- These terms are governed by the laws of England and Wales and the English courts have non‑exclusive jurisdiction.
DATA PROTECTION
For leisure service operations, Celtic Leisure is the Data Controller and Processor for customer personal data used to administer memberships, bookings, payments and communications. Data is processed in accordance with applicable data protection law and the relevant privacy notices published by CL and the Council. You may stop receiving marketing at any time via your membership portal or by contacting CL.
PAYMENTS, RECEIPTS & VAT
Payments are collected by CL as Agent and receipts/invoices are issued on behalf of the Council. Council legal and VAT details appear on receipts where required.
COMPLAINTS & CONTACT DETAILS
Stage 1 (Agent): Contact CL Customer Service on 08000 43 43 43 or [email protected].
Stage 2 (Escalation to Principal): If unresolved, you may escalate to Neath Port Talbot Council – Leisure Services Department.
Celtic Leisure is a company registered in England and Wales (No. 9519616). Registered office: Aberavon Leisure & Fitness Centre, Princess Margaret Way, Port Talbot, SA12 6QW. VAT: 801369744.
* Where membership fees are paid in advance and circumstances prevent use, refunds may be considered on a pro‑rata basis under the Council’s refund policy and administered by CL as Agent.
