Important Update: Our New Agency Partnership with Neath Port Talbot Council
From 1 April 2026, our organisation will operate under a new Agency Partnership Model, meaning we will deliver leisure services on behalf of Neath Port Talbot Council.
This approach is already widely used across the UK.
What this means for you
Your membership contract will be held with Neath Port Talbot Council.
We will continue to operate your local leisure centres exactly as we do today.
Your membership price, access, and benefits remain unchanged.
Your direct debit reference may change to reflect the new contracting party.
No action is required — everything updates automatically.
Why this change is happening?
Following HMRC VAT changes in 2023, councils can operate leisure services more efficiently through agency arrangements. This approach has already demonstrated significant financial benefits for councils across the UK while protecting local services.
By moving to this model, Neath Port Talbot Council can continue to invest in and safeguard high-quality leisure provision for the community.
What stays the same
Your centre access
Class bookings
Teams and instructors
Prices (unless changed for unrelated operational reasons)
Customer service channels
Frequently Asked Questions
Agency Model FAQ
We will begin operating under an agency partnership model, meaning your membership contract and payments will be with Neath Port Talbot Council, while we continue to operate and manage leisure services.
This is a proven model used across the UK. It reflects national HMRC VAT policy updates that support councils running leisure services more efficiently.
No. There is no price change linked to this transition. All your access and benefits remain the same.
No. Everything transfers automatically.
Your payments will now be collected on behalf of Neath Port Talbot Council, so the wording on your bank statement may change. Your payment date and amount will not.
Customer service processes stay the same — contact us as usual and we will support you on behalf of the Council.
You continue to cancel in the same way you do now. Our team will process cancellations on behalf of the Council.
Your upfront membership is still valid and now legally sits with the Council — but services and access remain unchanged.
No — we continue to operate the centres. The only change is who legally holds the contract.
Following national VAT changes, councils can operate leisure services more efficiently by classifying them as non-business, enabling full VAT recovery. This has delivered substantial financial benefits to councils across the UK.
Yes — many councils do this already.
Your data will be processed on behalf of the Council in line with updated privacy notices, but your information remains securely stored and protected.
